We spend time finding and testing every product in our shop. We only offer teas and candles that meet our strict standards for quality and safety. Our collection focuses on natural ingredients and clean scents that help you relax. We choose every item with your home in mind to ensure you get a premium experience every time you order.
What happens after I have placed an order?
After you have placed an order, you will automatically receive a confirmation email containing an overview of your order. As soon as the products are shipped, you will receive a new email with the necessary tracking information, so you can track your order at any time.
When will my package be shipped?
Most orders are processed within 3 to 5 business days. Once your order is ready for delivery, we will send you a shipping confirmation email so you know it is on the way to your door.
What if my order is damaged or missing?
If you receive an order that is missing items or damaged, please contact us as soon as possible. It is helpful to take photos of the box and the shipping label, as we need these to properly handle the resolution process for you.
Do you offer price matching?
Yes! If you find an identical item at an authorized retailer for less, email us the link and we will match the landed price. We want to ensure you always get the best value on our collection.
What is your return policy?
We offer a 14 day return window for unused and unopened items. If you are not happy with your purchase, please email our support team to start the return process.
Is there free shipping?
Check our shipping page for current thresholds. We often offer free shipping on larger orders within the EU! Any shipping costs will be clearly shown at checkout based on your address.
How can we get in touch?
The best way to reach us is via email at TempleTea.shop@proton.me. We aim to respond to all messages within 24 hours from Monday to Friday.
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